Customer Stories
Our stories highlight how High Voltage Maintenance (HVM) partners with customers to deliver safe, reliable, and compliant power solutions that keep their operations running smoothly. Our customers rely on HVM’s expert team for electrical testing, preventive maintenance, arc flash studies, and 24/7 emergency support. Each story showcases the real-world impact of our work from minimizing downtime and ensuring regulatory compliance to extending equipment life and improving overall system performance. These stories reflect our commitment to excellence and explain why organizations across critical industries continue to trust HVM as their go-to provider for electrical reliability services.
Public School District: Maintenance Testing
The customer needed testing for 33 facilities to be completed per NETA standards. Through a union hall referral, the customer reached out to HVM and with our expertise and NETA affiliations, maintenance testing and thermography was completed for those facilities.
Electric Utility Customer: Maintenance Testing
Three weeks prior to their scheduled maintenance period, the customer experienced an unexpected outage. HVM pivoted quickly and adjusted schedules to shorten the timeframe to ensure that not only the issue was repaired, but also the original maintenance was completed.
Manufacturing Customer: Transformer Maintenance
An oil sampling inspection revealed that the total dissolved gases exceeded normal concentration indicating a fault may be present. A replacement was needed to avoid potential risk as well as meet NETA guidelines.
Research Center Customer: Maintenance Testing
It’s been over 10 years since performing maintenance testing to determine whether the breakers were functioning correctly on their power centers. With downtime not an option, a creative alternative was provided to perform the service while maintaining business operations.
Cement Producer Customer: OLPD Install & Site Survey
To improve safety and modernize aging testing technology, permanently mounted OLPD sensors were installed during annual maintenance, allowing the facility to upgrade without interrupting operations.
Communication Company: Emergency Service
An issue with both Utility and Emergency LV Breakers during the engine run occurred and the customer required emergency services and immediate onsite support. It was determined that 50 breakers needed retrofitted and since the business could not be shut down, a plan was developed to service the breakers offsite.
Higher Education Customer: Emergency Repair
School systems depend on data and their electrical systems to keep them running. When a water pipe bursts, causing equipment to malfunction and threatens to cause a prolonged outage, it’s a big deal and HVM addressed the emergency quickly to restore critical electrical systems and resume operations.
Distribution Facility Customer: Acceptance Testing
Acceptance testing is crucial when starting up new electrical equipment to make sure the entire system is built correctly and will work as expected. Catching problems and making corrections during acceptance testing, prior to energization, will save you more costly repairs in the future.
